As usual I have to call and arrange travel for my immediate supervisor. He does an extensive amount of travel so I am constantly talking to someone at Gwins Travel. Today I got the pleasure of speaking with Melissa Beasley. I can say that each and every time I talk to Melissa she is always upbeat and friendly. She is a pleasure to work with. She goes out of her way to find the best prices for our company. Her customer services skills are impeccable and are such that they need to be commended. In this fast pace world we live in, she never hesitate to be professional, caring, understanding and friendly. These are rare qualities and possess all of them.

— Chattanooga, TN

Thanks for everything Colleen...The resort was awesome. Food, Drinks, Service, Resort, everything was Excellent. Thanks to you we ended up with what I think may have been the best room at the resort. Tallest building, closest to the ocean and the front corner room so we had two sides of ocean view with it being a corner.

Many people we met there had been there several times and keep going back. We may also.

— St. Louis

Susan and I wanted to tender our appreciation to you and the entire Gwin's community for creating a memorable, bucket list destination to the Panama Canal for us.

An entirely delightful trip was a result of your ability to assemble all of the traveling necessities for a trip like this on kind of short notice. It's not likely that we will ever book a cruise or overseas trip without your personal involvement. Your attention to detail and nuances of making plans with cruise lines, airlines, insurance, transfers and hotels totally eliminates the worry I might have of making it all work out.

We're already thinking of future destinations and look forward to working with you in the near future.

Thanks again and you've made me a believer of enlisting a Travel Agent.

— Chesterfield, MO


We want to thank you very much for a very nicely planned vacation. We had a great time and will surely be calling you again to book our next vacation. I thank you personally for checking in on us and helping us with last minute pricing.

— Orange, CA

Hi Colleen,

Everything was great. We couldn't have asked for a better trip! The food and entertainment staff were definitely the highlights of the trip. Thanks again for finding such a perfect resort for us!


I just wanted to thank Robyn for her help in making our trip to Minneapolis, Mn a great one. The flight went well, the hotel was great and it's location to everything was perfect. Thanks again.



Thank you the trip was amazing, I will send some photos but a few of my highlights, hope they can help you for other clients.

- Hotel in Rome perfect and the little street it was on so picturesque.

- Tour in Rome, guide was wonderful, very knowledgeable and packed in so many sites we never would have seen

- Transfers during the entire trip went very well ( small issue at first in Rome, apparently multiple hotels in Rome with Art in the name). Hotel called and taken care of immediately.

- Tuscany- car rental- fairly easy, very busy, Villa- beautiful room, and great spa, we did a tour Bruno Squartini- of farms and vineyards he was great. Hotel did not have much to offer as far as winery tours close by.

- Venice- transfers ( thank you again), hotel AMAZING, 2 days was perfect, and the tour of Doges palace was great.

I had heard wonderful things about your services from my uncle and father, and I must say you have converted my husband to use your services, especially abroad.

Hope to get some pics on my computer this weekend and will send to you.

Just a question for future trips, we would like to take our 3 girls to Galapagos Islands, perhaps in 2020 ( our youngest will be 10). How far out do you need to book such a trip?

Thanks again for a wonderful trip.

Rachel and Jason

We had a great first trip together for our honeymoon Kerry did an amazing job with us!!!


Kudos to Gwin's Travel and Allison Bahn! We just completed a week long vacation to Boston and Philadelphia, and the trip they planned was wonderful. Our hotels were perfect, the air flights they arranged worked well with our schedules, and the cities we visited were incredible. And it was all within our budget!

Bob and Laura

Kerry was our travel agent. Things were so smooth it was unbelievable. She was very thorough and helpful going through the package offering tips and it all was amazing. we got a great deal for our Mexico getaway. Kerry was awesome!


Kerry with Gwins Travel helped make our trip to Yosemite National Park and Lake Tahoe a wonderful experience! She took care of everything so we had nothing to worry about. We are already working with her for our vacation next year.


Hi Maisoon,

Thank you!

I am just now going through my e-mails. Did not have access to them while we were gone.

We had a great trip!! Secrets Maroma was the best! Thank you for steering us to this place. We had great weather the whole time, great food and entertainment every day. We decided to just stay on the grounds and not do any excursions. Next time we'll get out and do a couple of them.

Thanks again for all your help from beginning to end and when we plan another trip we will be back to see you!


Kerry was great to work with and helped us very much with planning our vacation. I would highly recommend Kerry and Gwin's Travel for any of your vacation or travel needs.The trip and everything went very well.


Kerry Maceranka was great to work with as always. She's done a couple trips for me so far and all has worked out great.



Just wanted to let you know that your recommendation for El Dorado was perfect! The accommodations were great and the staff were superb! It was relaxing and beautiful and we didn't get any rain!

You were also excellent in planning our trip. We will be back for our next vacation!

Thanks so much,

Sue and Paul


Hawaii was fabulous!! I toured my friend's coffee farm, snorkeled, went to Farmers Markets, hiked at the volcano, did a sunset cruise, and explored the whole island in my Mustang. It was the best trip ever. Thank you so much for all of your suggestions!! They were so very helpful. I will definitely contact you again when I am ready to travel to some place new.



Our trip was great! Thanks for taking care of everything. We truly appreciated the upgrades to first class on our St. Louis to Minneapolis, Minneapolis to St. Louis legs.

We LOVED the Opus Hotel!

What a great hotel, and in a cool area. As usual, you were spot on. Thanks for the treat when we arrived in our room. We received our room upgrade, and we loved it. We had a room with a little patio, a little walkout courtyard. It was so nice. We loved Yaletown. It was perfect for us. We went to Granville Island, but we didn't stay long. Kind of touristy, but glad we did it.

Thank you for everything.

I'll be in touch in the next few weeks to start planning Spain.

You are the best. We brag about you all the time...and with good reason.


Hi Colleen,

Thanks for the "welcome home" message. Just wanted to let you know that we just completed the survey and ranked your service as "10" in each category. Steve and I were very pleased with the help you provided and with the trip overall. Thanks for helping to make our milestone anniversary celebration such a wonderful experience.

All the best,

Vicki and Steve


The trip was fabulous ( all except the final flight from Newark to StL which was delayed for almost nine hours at the end of the trip). Although I've sworn this multiple times before, I really mean it this time. No more flight on United! They are the least friendly airline in the skies, bar none. Can't understand how they stay in business.

Hotels in Paris and Zermatt were all wonderful but particularly Le Saint in St Germain, and Hotel Julen in Zermatt. Train trip was winner.

The cruise was outstanding at all levels. Would highly recommend. Prob a bit wet in general so sooo thankful we brought raincoats. Used every day.

Thanks for your guidance. A trip of a lifetime for us. Blessings.


Hi Colleen!

Thank you for reaching out! We had a wonderful time and everything we booked ahead of time went off without a hitch (all flights on time!). I really appreciate your recommendation of Franschhoek, it was absolutely gorgeous and a charming little town. We stopped by Stellenbosch one day and were surprised by how much bigger of a city it was and harder to navigate.

While we were in Cape Town we did the Robben Island Tour, Table Mountain, and a day tour down to the Cape Peninsula. We then headed to Franschhoek and did a couple hikes and the wine tram.

Overall we had a fantastic time and I appreciate all your help along the way! Truly a once in a lifetime experience!

Laura Switzer

Hey Colleen! Great job on vacay details...you made it so easy. You are a Rockstar as usual! lol And we will definitely go back there! Can you let me know if there are any promos or discounts going on? Thanks a bunch!!!!



We had a FANTASTIC trip. We could not have hoped for a better vacation. The Reach resort is wonderful! First class! The service, the food, the atmosphere, the location was the best. We got a Mustang convertible, which is the only way to go in Key West.

The rooms, pool and beach were fantastic. I was able to do quite a bit of fishing from the pier of their sister resort, Casa Marina, which is right next to The Reach. Kerry, we had the trip of a lifetime, we are planning to go again the year after next and will stay at the same facilities.

Great job on your part! Could not have asked for better.

I had a phone full of pictures, but lost them all when I took my phone swimming....OUCH!!!

You can rest assured, any one going to Key West would be very happy with the plan you helped us with.


Thanks, Maisoon, it was great! It was meticulously organized to allow the best use of our limited time in a great location, and was a perfect location for my teen aged children and I to share their Spring Break. I would definitely give a strong positive recommendation to your service, and the Monteverde-Arenal combination for an intense quality use of limited vacation time. The Arenal Manoa Resort was especially effective as a comfortable place to to just "lay-back" for the brief periods when we wanted to rest, and as a staging site to arrange multiple quality activities(nature hikes, horseback riding around the volcano, a river safari to view sloths and monkeys,and visit local people on their farm, zip-line through the canopy, and many other activities). Thanks again!



Our trip was great. We loved the hotel and the food and the activities that were offered. The girls danced and danced. The entertainment was interactive in part and that was fun. Thanks for all your help. I will, of course, call whenever the next trip comes up.


Kerry Maceranka at the Bethalto, IL branch of Gwin's Travel was terrific to work with on our trip to Maui. She thought of things we didn't. Like trying to get a longer than 45 minute layover on our first flights in case our first flights were delayed. I was just concentrating on getting there and back as quick as possible and didn't think about the fact that we could possibly miss our connection with such a short layover. I'm so glad she caught that item and immediately touched base with us about it. She really thinks of everything to make your trip all you hope it will be.


After having a few not so great experiences with travel agents, we found Julie, and she has changed our opinions of them forever! She recently booked my husband and I a trip to 3 different cities in Europe, and she thought of EVERYTHING! Not just flights and hotel, but transportation to the next city, and even things like transportation from a hotel to a train station! We could have never planned a trip this big on our own, and we are so thankful we found Julie. Will definitely book all trips, and highly recommend her to everyone we know, from now on!



Here are some photos from my birthday trip to Secrets Silversands. My oceanfront swim out room was perfectly located. While I had to walk a whole 10 feet to get into the pool, I had a fabulous and relaxing time. There were 5 weddings that occurred while I was there and I watched all of them from the comfort of my lounge chair.

Thanks for making my trip so wonderful. You're magic on getting me such a wonderful room location was greatly appreciated!!

Happy New Year and THANK YOU!!!



Just wanted to get a quick note off to you to let you know what a pleasure it has been for us to plan our Alaskan trip with you! We appreciate all the time you took with us, shuffling things around as it was. Like we had told you earlier, we never go on tours, and always plan the trip ourselves, but as soon as we began looking into Alaska, we knew we were in over our heads! But you made it all seem so effortless. Thanks again!

We will keep in touch with you. Enjoy your day!



Got home yesterday afternoon after a grueling 17 hour plane ride! We had a wonderful trip - took lots of pictures. Thanks for connecting us to Africa Travel - all the safaris were great and our guide was the best we could have ever had - I love Africa - just wish it wasn't so far. Tanzania is really a great part of the country - we saw more animals in groups then you could ever imagine!

Thanks again.


This was our first cruise and the experience was incredible! From the first time I contacted Gwin's Travel and Julie Sinn to the end of the cruise, it was absolutely perfect. It was a perfect cruise and trip to Alaska.


Comments : We truly appreciate all your help in planning our family trip to France and Kenya. Your recommendations were very helpful, and you were always very patient with all of our questions. We especially want to thank you for your assistance after the trip when we found that we had been overcharged for our rental cars. You went to bat for us and communicated with the rental company and did not rest until we received the appropriate refunds. Your customer service is outstanding, and we will be in touch when it comes time to plan our next trip. Cheers!

Karen and Dan


We cannot stop talking about the wonderful trip you planned for us. The choice of the Royalton in Punta Cana could not have been better. Immaculate grounds, extremely accommodating staff, excellent food. The excursions were amazing. Thank you so much for all the effort you put into making this a wonderful family vacation.


There are simply no words to fully describe our enjoyment on the Cruise! The Inside Passage 7 day on Ruby Princess was spectacular! THANK YOU for all your efforts in making this trip go off without a glitch!

Can not wait to plan our next "adventure" and will surely be in touch with you to hear about Costa Rica!

Again, our sincere thanks to you for all your time and consideration in making our trip so pleasant

Kim & Greg Haller

Hello Thea.

We received the documents and I printed them. Thanks again for taking care of us. Good to know we always have you to count on.



Our anniversary trip to Hawaii was wonderful and we wanted to thank you for all of your help. Even though we've been a few times, it was such a comfort to know you had planned every detail for us! Everything went smoothly and turned out just perfect, a trip we will remember forever!

Thank you again,

Richard & Vicki


Susan and I had a fantastic vacation, the best ever. The Excellence Hotel was so much better than we expected. The room, listed as junior suite with ocean view, was large, comfortable and had a lovely balcony with a great view of the ocean. The weather, beach and water was pristine. The food was gourmet, every meal. (When you said buffet breakfast and lunches, I expected average). No bugs. There was first-class entertainment every night. We felt secure that everything from your end was handled and we were able to relax and enjoy - the whole purpose of our trip.

Thank you for walking us through a process that would have been frustrating had we tried to do it ourselves. We will refer you to all of our friends and look forward to our next trip! Bravo Maisoon!

Randy and Susan


I thought of you a million times last week and meant to email from Spain. But, we were so busy and having so much fun! The trip was outstanding and the plans and hotels you chose for us were absolutely perfect. I can't say enough about how smoothly the trip went and how perfect the plans were -- the amount of time in each location was just perfect, too.

We ended up getting tickets to the soccer game! No problem at all. We bought them at the stadium in the "cheap seats." They worked out great.

Mallorca was the perfect end to the journey!

We got stuck overnight in Dallas last night but that was the only glitch which really wasn't a big deal. The flight from Madrid was delayed and we didn't make the connection. American got us a hotel room for last night.

Thank you so much for everything you did to plan the perfect journey for me and my kids.

All the best,



I was just about to contact you to thank you profusely for everything you did. My trip was wonderful- best trip I've ever taken. None of it would have been possible without your help. The app you had me download was very helpful and also the Delta app.



Thanks for your email, and for all of your assistance with my Hawaii trip. I am now back home, and can report that it was a wonderful trip.Royal Hawaiian is an excellent hotel, and Oahu in general was fantastic.

So thanks again, Vicki!




Thank you Maisoon! That is so wonderfully helpful! You rock, and we will definitely use your services in the future, for your customer service is magnificent!



This was a trip of a lifetime. All you did and how hard you worked to make all the details fit into place, all paid off. I have worked with other travel agents before but none even half as good as you or as attentive as you. My husband, Jim also was so aware of your competence, efficiency and caring.

Leigh and Phyllis


Our trip was wonderful! All of the ports were beautiful and we had wonderful weather! The ship was just OK, but it got us to were we wanted to go! Disembarked by 8am in Quebec City, luggage to hotel by taxi, walked to visitors center and did a 3 hr walking tour of old town, and then a 4 1/2 hr bus tour in the country and to the Montemorency Falls that I wanted to see! Quebec was beautiful! Wish we had stayed there another night!

Our room in the ship was 2 1/2 sizes a normal room since it was handicapped, bathroom was huge, did not mind having an inside room!

Airport in Chicago was crazy , had we not been on handicapped assistance we would have missed our flight into St Louis. Customs was packed, and with assistance , with a 2 1/2 hr layover we got to our fate at the opposite end of the airport with just 15 minutes to spare!! It was crazy!

Thanks for all of your assistance!! Very much appreciated!

Chris Peters


Thank you for all your efforts in making our cruise to the Baltic Sea so fabulous. I truly do not know how it could have been better!
Glad you enjoyed the pictures, I look forward to working with you again.

Mary Ellen


Thanks so much for planning our trip. Everything was perfect and went as planned. The Hyatt was amazing and I loved all the extra space.

Much better choice than a condo in my opinion. The kids had a great day at the aquarium meeting Winter and Hope, the Dolphins from Dolphin tale.

The boys had a great time and loved Legoland. It rained here in Bethalto the entire time we were gone but no rain in Florida. It was beautiful!

I'm sad we had to come back but there's always next year!



Good morning! For our 6-Golden Apple Square Deal, we were assigned to the Iberostar Paraiso Maya and were very happy with our location. They upgraded us to a Superior Suite, which was really great. We were very close to the pool, but we didn't hear any noise from the activities, even during the day. The restaurants were a leisurely stroll away and the food was great. There was a beach barbeque for the Apple vacationers on Wednesday night, which was really fun.

This was the first time we flew on Frontier and I thought their service was great, even though we didn't upgrade to the Perks Plus. I would definitely fly with them again.

Thanks so much for your help in making our arrangements and for answering all my questions. We'll be in touch again when we book our next vacation!



Thank you so much, we will definitely recommend you to our friends. It was truly a great vacation, honeymoon. I do feel Iberostar offered more than RIU or Barcelona. Staying at Maya was the right choice. It gave us privileges at other paces. They were different from each other and worth going to. It allowed us to pick from two entertainment theaters. I wished we would have known that we also could have had day pass to Playa. We went to Cozumel and would not recommend, their dining facilities are no air condition. We stayed in building 60 we would love to go back to the exact room. Our maid was excellent. She filled the bath with bubbles and rose pedals and two towel swans facing each other and rose pedals surrounding the bed. Our balcony room faced the jungle which gave us complete privacy. Drinks were premium liquor. We hope to go to Italy next year if not we will go back to Iberostar. We appreciate all the help and experience of recommendations you gave.



Thank you very much for looking out for our interests. We appreciate your service. Keep us posted.



Every thing was perfect. But I did have a problem climbing all those steps.
I went snorkeling for the first time (awesome). All the staff were so pleasant and helpful.
Thanks again for all you did for us.

Phyllis & Larry


Thank you so much for your tireless work on such a short notice. It's nice to know you care about our trip as much as we do.


"Maisoon Barghouty steered my husband and I the right way with her recommendations for Secrets Capri in Cancun. Not only did she listen to our needs but she followed up with us to get our feedback. We will continue working with her and Gwins in the future."


Hi Maisoon!

The trip to Antarctica was incredible, totally exceeded our expectations. Thank you for all your help.


I have been booking vacations with Gwin's Travel for several years and it has always been a very positive experience. Working with agent Thea Bailey is a pleasure as she responds quickly, is diligent in seeking the best possible opportunities and is thorough in wrapping up details. Every enjoyable vacation starts with your agent who provides good planning and sufficient information. I am very appreciative of the quality service always received by Thea and Gwin's Travel. My upcoming tropical vacation is no different and is a special one. I look forward to booking with their agency for future vacations.

Debbie Hunt

I just wanted to take a minute to thank you & Gwin's Travel for always taking such good care of me! Whether I call w/nothing more than a budget, an idea or an entire plan, I have always been accommodated and NEVER made to feel l was being difficult...even when I was : )

I really appreciate the personalized service I have received from you. You have really taken the time to get to know me and my personality which has made for WONDERFUL vacations!

And then there's the added bonus of Gwin's Travel always having good, competitive prices BUT what comes w/Gwin's Travel that you will not find on those big internet sites, is a PERSON you know and can trust to always turn to in times of need. When things can sometimes go array on a vacation that is costly and supposed to be relaxing, I take great comfort in knowing that you and those at Gwin's Travel will always be there for me!

So thank you, Gwin's Travel for knowing the importance of having and keeping such AMAZING agents!

And to you, Colleen...well, what can I say? Only that you are the BEST and make me feel like we've been girlfriends for years! Thank you so much for all of the time you take for me!

Melissa Wilson

I've truly enjoyed the time that we have worked with you on our travel plans. You have always been on top of everything that we have requested of you. The service that you have provided to us is top-notch! All the travel arrangements, as well as small amenities, were flawless. Even though we live in Indianapolis, Indiana we will always look to you and Gwin's for travel arrangements, no matter how big or small.

Chris Carotta

Colleen Campanella has been a great help to me in planning trips to the Baltic area and to Paris. Her suggestions as to hotel and sightseeing trips were excellent. I was particularly pleased with the speed and patience with which she responded to my questions and change in plans in organizing these trips. Her advice turned out to be right on target and I will certainly work with her in the future.

Cindy Bennett


Good morning, Colleen - thank you for helping us plan a fantastic, wonderful, perfect trip!!! Everything went smoothly and the weather was perfect. We appreciate your expertise and suggestions. It was a trip we will always remember.



Colleen - just wanted you to know that we had a wonderful time in Spain and really appreciate the good work you did to arrange all of the logistics and provide us so much good information about the locale. It was great to get to know you and we look forward to using your services again soon!



Hey! Just wanted to drop a quick line -- I'm sure you always hear from people when they need help/thing go wrong -- but wanted to let you know that our Greece trip was amazing! Hotels were fantastic -- both of them just blew us away -- ! Everything was perfect and the car stuff worked out smoothly as well.

Anyway, thanks again! Much appreciated! More trips to come.


My daughter and I recently completed our first trip to Europe with the help and undivided attention of Colleen Campanella. All we had to do was give her our wish list of places we wanted to visit, and she took care of the rest - booking hotels, making airline and train reservations, and scheduling tours. She promptly sent us"rough drafts" which we "tweaked" until we were completely satisfied with the final product. Colleen professionally and painlessly guided us through the process every step of the way. As a result, the experiences and memories of our trip are priceless. Our heartfelt thanks to Colleen for a job well done!


Tracy and Sarah



Dear Colleen,

This is long overdue.

Frank and I wanted to let you know that because of all of your great attention to details, we had a wonderful time in France!

I did however get sick towards the end of our stay and missed touring in Normandy. Frank said it was excellent.

Thank you again for making our trip so special.

Next year Italy!

Thea, we had a blast on our vacation. Your service was outstanding and we plan on using you for our future trips.

Thanks again!


"Thirty three years, or maybe it was just 32, but either way that is how long Gwin's has been planning travel for me. Would I have stuck with Gwin's if they did less than an exceptional job? Of course not! Never have they let me down. Now after 160 countries visited I still rely on Gwin's to make my travel arrangements knowing that they provide complete, detailed, and well thought out plans specifically tailored to my preferences."

Harry Windland

My colleague, Tiffany, just told me she booked her honeymoon with your agent Colleen. I had given her the name of several agencies here in town, and her fiance Patrick called them all for a quote. Colleen was the only agent who followed up repeatedly, but without pressure. She really appreciated Colleen's customer service and felt like if something goes wrong, that Colleen would be there to help sort things out. I told her that is why you use a travel agent! Anyone can book online; it's service and expertise that make the difference!

So Kudos to Colleen and thank you to Gwin's for taking good care of Tiffany and Patrick.


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