Account Management

The primary Gwins Corporate Travel differentiator is an outcome-based approach rather than resource-originated account management. We recognize that our job is to continually and proactively add value to our client relationships. As an account owner, your account manager will be the central point of contact, proactively managing your program by working with you to develop and maintain a Client Business Plan that is aligned with your organizations strategy and goals.

We will plan program reviews and updates – financial, operational, strategic metrics that will:

• Review travel trends
• Assess customer satisfaction
• Benchmark against "best in class" and "best practice"
• Review supplier strategies
• Evaluate applicable and appropriate technology
• Identify financial opportunities and service configuration opportunities
• Ensure that appropriate resources are applied to meet any contractual requirements, as well as integrate the company’s travel policy into all operational processes
• Establish parameters and monitor Gwin's Corporate Travel performance for continuous improvement in service and further cost take out
• Translate traditional data into actionable recommendations and proactively manage relationship, using transaction and customer service
• Develop service optimization plans
• Coordinate strategic account reviews
• Facilitate and management client communications, change management, implementation of productions and services, throughout your organization
• Be the liaison to your organization responsible for incorporating industry updates and information in your overall communication and business plans implement and boost usage of new technologies
• Boost electronic booking adoption rates through Web-based demonstrations and online tutorials
• Develop templates for coordinating meetings registration between travelers and meeting planners